video courtesy of http://www.nycbikemaps.com/

Thank you for your interest in purchasing our products at wholesale prices. Anyone can purchase at wholesale prices; however we require a minimum order of 20 units.  The more you order, the more you save!

To place a wholesale order please email us at: info@tortis.net or if you prefer to order via mail or fax, you can print out a wholesale order form here. All the contact details are on the form.

If you have any difficulties locating the product you require or you have a question that you need help with, please contact us here.

Thank you & we look forward hearing from you,

tortis

For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name, but not the e-mail address (where possible).

We collect the ip address of visitors to our Web page, the e-mail addresses of those who opt into our newsletter, the e-mail addresses of those who make postings to our chat areas, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit.

In the case that a visitor orders a product, we store their shipping and/or billing address and discard 90 days after the order has shipped. All credit card information is discarded immediately once the credit card is charged through our transaction processor.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, financial information (e.g., credit card account information) that we maintain about them.

Consumers can access this information by e-mail us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information.

Consumers can have this information corrected by sending us e-mail at the above address.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

We appreciate your business and want to make online shopping as easy as possible for you.

STEP 1: SELECT THE FORMAT

tortis_orderform2008.pdf (49kB)

Order form in Adobe PDF format. This form can be filled out within the Adobe Acrobat Reader. Then you can print it out and mail or fax it back to us.

tortis_orderform2008.doc (73kB)

Order form in Word DOC format. This form can be filled out in Microsoft Word.Then you can print it out and mail or fax it back to us.

STEP 2: FILL OUT THE FORM & MAIL PAYMENT

Fill out the appropriate fields on the form (remember to include size if applicable) and mail a check or money order International Customers Must Obtain US Funds Only for the total amount to:

tortis Inc.

1 Peck Slip, PO BOX# 97

New York, NY 10038

For faxing your order, please fill out your order form and give us your billing and ship to information(with email and/or telephone) along with your credit card type, number and expiration date on the form. Fax to: 888-595-6460 Billing address is the location of where your credit card is billed.

STEP 3: RECEIVING YOUR ORDER

We will ship your order when we receive your payment and payment clears. Sorry, we do not ship COD or bill for merchandise.

If you have any questions, please visit our faq section or contact us.

JakPak bills itself as the world’s first all-in-one waterproof jacket, sleeping bag and tent, with the goal of “providing safety and comfort in an unpredictable world.” The patented JakPak design combines a waterproof sleeping bag, minimally structured tent and insect netting into a comfortable jacket, creating an instant dry habitat that is ideal for outdoor sports enthusiasts, people living in areas prone to natural disaster and anyone else on the go outdoors. Made from 3.1 oz., urethane-coated ripstop nylon polyester body fabric, the JakPak includes a detachable tent that provides shelter over the head, neck and shoulders. Attached “no-see-um” netting deters small insects, while an integrated sleeping bag folds in and out of the jacket for quick and easy access.

Visit the website

Q: What is the address of your offices?
A: 319 Lafayette Street #130, New York, NY 10012.

Q: Can I pick up an order in person?
A: Yes, in a couple weeks we will publish a list of locations where customers may pick up orders.

Q: I cannot complete my order online. What should I do?
A: We provide orderforms that can be downloaded, mailed or faxed in.

Q: Are clearance items returnable?
A: All clearance items are final sale, no returns/no exchanges.

Q: Do you accept checks or money orders?
A: Yes, we accept check and money orders only for US domestic customers. Please choose “Mail Orders” as the payment method during Step 2 of the checkout. Your order will be shipped once we receive & clear payment. The check should be made out to tortis Inc. in the total amount and mailed to tortis Inc. 319 Lafayette Street #130, New York, NY 10012.

Q: How much does it cost for shipping and handling within the US, Puerto Rico and Canada?
A: We use standard UPS shipping costs. The pricing is dependent on the zip code of the shipping address and the weight of the package. UPS Ground (including Alaska, Hawaii and Puerto Rico) starts at around $3.00 and increases the further distance you are from New York City. Using UPS Canada Standard costs $9.00 and above. A handling fee is a separate charge applied to every internet order.

Q: Does tortis ship internationally?
A: No, but this service will be available soon.

Q: How long does it take for my package to arrive?
A: Since most of our orders are shipped from New York City, this time frame can range from 5-10 business days using UPS Standard Ground as the shipping method. Note: Orders placed after 12pm will not ship before the next business day. We attempt to ship the same day or the following business day after an order is placed. Business days are Monday through Friday. If we need to confirm the validity of an order–confirmation by the customer may delay the shipment of the order.

Q: What if UPS is unable to deliver my package, and it is returned?
A: tortis will make every effort to get in touch with you via email and telephone concerning a returned package. You can also reach us at info@tortis.net to let us know of an alternate address to ensure the reshipment will be delivered. Depending on the UPS service requested, we will charge the original card for the 2nd shipping cost. If you choose not to have it mailed out, we will refund the cost of the item(s) (shipping, handling and gift wrap are non-refundable), and email you with this confirmation.

Q: What could delay my order?
A: Here are a few reasons your package may be delayed:

-If a product is on backorder, normally we will wait a few days, if necessary, to ship all parts of your order at the same time. If the wait for one part of the order will take more than five business days to fulfill, we will ship the first part and then ship the second part via UPS Ground separately. Customers will be contacted if additional shipping fees are required. Orders using expedited delivery will be informed as to the status of the order components.

- The address entered in the Billing Information section during checkout does not match what the credit card company has on file. An inquiry to the customer must be made in order to avoid any possible fraud

- A product may no longer be available in the requested style/size, and emails and phone messages to the customers have not been answered.

Q: What does it mean when an item is back-ordered?
A: When an item is unavailable to send out for several days or more, we put it on backorder until it becomes available. We try to include an estimate of its shipping date both on our website and on your invoice.

Q: A product says “Please add 5-7 business days to the delivery time of this product.” What does this mean?
A: Items describing additional times for its delivery are shipped directly from our affiliate warehouses or directly from the artist, depending on the product. While we try to keep inventory in our office and warehouse in New York, some products are made on demand and require additional shipping time.

Q: How can I return an undamaged item for a refund or exchange?
A: There is a 30-Day return policy from the date of purchase in which you can request a refund. After these 30 days, a store credit for the product’s price will be emailed to you in the form of a coupon code. Exchanges can be made up to 60 days from the purchase date. You may send any valid returns and/or exchanges to the following address:

tortis Inc.
319 Lafayette Street #130
New York, NY 10012

Once we receive an undamaged return, we refund the subtotal amount (shipping, handling and gift wrapping are non-refundable). When an exchange is ready to be sent out, we will charge the appropriate UPS amount for its reshipment.

Q: What if there is a problem with my order once I receive it?
A: Please notify us within 7 days of its delivery either by phone or through email if you receive an incorrect (note: not incomplete) order or damaged item. If an error is made, we will gladly exchange the items. Please notify us immediately if no return label is included in the reshipment. We will do our best to resolve the problem.

Q: I received a gift, and it is damaged. What should I do?
A: Please notify us immediately either by phone or through email if you receive a damaged item. If it was not a result of UPS’ handling of the package, we will exchange the items and pay for shipping both ways via UPS Ground. In this case, replacements can only be sent when we have the damaged item in our possession. We will issue a return shipping label via email to the receiver the same day we are notified, and once we have it back in our possession and confirm it is damaged, we will send out a replacement.

When a damaged item(s) is returned and determined to be resalable by the tortis team, the cost of shipping both ways will be charged to either the biller or recipient. If an item is needed sooner, the receiver’s credit card number will be necessary to send out a replacement. A hold in the amount of the replacement item(s) plus shipping will be placed on your credit card and will be voided once the item(s) are returned, and we have determined that it is indeed defective. If the product(s) is determined to not be defective by tortis, the credit card will be charged for the shipping cost to and from your residence and any difference in the final price of the merchandise. Please notify us immediately if a return label was not received. We will do our best to resolve the problem.

We put this blog together not only to interact with our customers in a meaningful way, but also to give kudos and shoutouts to other companies creating new products and innovation just like us.  Every so often we come across really great ideas from all parts of the world that we thought you would find interesting.

We hope you find this section as enjoyable as much as us.  If you come across any neat products or have an idea you wish to share with the world, please email us at info@tortis.net

cheers,

tortis